Get in Touch With Us

Got a question about one of the sweepstakes casinos we cover, spotted something that needs updating, or just want to tell us what you think of the site? This page covers the ways to reach us and what happens once your message lands in our inbox.

How to Reach the Social Casino Team

Email is the best way to get in touch. We read every message and aim to reply within a couple of working days. Send your note to [email protected] and let us know what it's about so we can route it to the right person quickly.

If your message relates to a specific site — say, an offer that looks different from what we've listed, or a state-eligibility detail that seems outdated — please mention the operator's name and the page you were reading. That single detail usually saves a couple of back-and-forth emails.

What Readers Usually Contact Us About

• Rankings and reviews — Questions about why a sweepstakes casino sits where it does in our list, or why we assess strengths and limitations the way we do.
• Corrections and updates — Sweepstakes casino terms change often. Welcome offers get revised, states get added or dropped from eligibility lists, and redemption thresholds shift. If you notice something on the site that no longer matches what an operator publishes, tell us and we'll look into it.
• General questions about the sweepstakes model — Readers often want clarification on how Gold Coins and Sweepstakes Coins work, how redemption thresholds function, or what identity verification looks like before a prize is paid out. We're happy to point you toward the relevant explanation on the site or answer directly where we can.
• State availability — Because sweepstakes casino availability is decided state by state and operators can change which states they serve, we get regular questions about whether a particular site currently accepts players from a given state. We'll do our best to clarify, though we always recommend checking the operator's own terms as the final word.
• Feedback and content suggestions — If there's a sweeps coin casino you'd like us to look at, or a topic around social casino games you think we're missing, we welcome the suggestion.
• Responsible play concerns — If you or someone you know is struggling with how they're engaging with sweepstakes or social casino games, let us know in your message and we'll point you toward appropriate support resources.

What We Can and Can't Help With

We're an independent comparison and review site, not the operator of any sweepstakes casino. That means we can't process redemptions, verify your identity on an operator's platform, or resolve account-specific issues like a delayed payout or a locked account. For anything tied to your own account — deposits, coin balances, redemption status, or identity verification — you'll need to contact that operator's own support team directly, since they hold your account details and we don't.

What we can help with is context: explaining how the dual-currency model generally works, clarifying what "no purchase necessary" means in practice, or pointing out what a redemption threshold typically involves. We can also pass along feedback about an operator if something in your experience doesn't match what we've published — that's the kind of input that helps us keep our coverage accurate.

A Note on Accuracy and Independence

We review sweepstakes casinos based on publicly available information about their coin structures, welcome offers, game libraries, and state eligibility, and we update our pages when operators change their terms. Some listings on this site involve commercial relationships, but those relationships don't decide where an operator ranks — our assessments are based on the same criteria for every site we cover, regardless of whether commission is involved.

If you're weighing up options after reading our coverage, our guide to non-GamStop casinos in the UK may also be useful if you're researching alternative platforms outside the sweepstakes model, though note that page covers a different market and legal framework than the sweepstakes casinos discussed elsewhere on this site.

What Happens After You Send a Message

A real person reads and responds to every email — we don't rely on automated replies to close out enquiries. Our usual response window is a couple of working days, though it can run a little longer during busier periods. If your question needs more digging, such as confirming a state-eligibility detail with an operator, we'll let you know that's in progress rather than leaving you without a reply.

Thanks for taking the time to read our coverage and for reaching out. Reader input, whether it's a correction, a question, or a suggestion for what to cover next, genuinely shapes how we keep this site useful and current.